CREG Systems donates and installs phone system upgrade for local mission.

Communication is key to providing much needed community support.


Watertown NY, February 13, 2021 – If you’ve placed a call into the Watertown Urban Mission or Impossible Dream thrift store recently, you may have noticed the new automated attendant greeting and simplified routing options that are making it easier to connect ‘North Country’ residents to the help and support they need during the pandemic.

CREG Systems has supported the Urban Mission’s phones, alarms, and cameras for the better part of the last 20 years. CREG recently donated and installed an upgrade to the mission’s Nortel phone system, allowing them to take advantage of new features such as remote worker/mobility integration,
built-in multi-level auto attendant, instant messaging, voicemail to email integration, and easy system/user administration. This has allowed the mission’s staff to be dynamic, adapt to changing COVID guidelines, and keep all lines of communication open with the community it supports.

“We at CREG Systems have always believed in the Urban Mission’s vision and recognize how important their work is for the community. Communication is vital during this global pandemic as people are relying on community organizations for help now more than ever,” said CREG Systems President, Jason Wendt. Lead installation technician, Jim Nichter also added “We’re excited to bring life back into the Mission’s phones. The new mobile and PC apps will let them answer their work phones no matter where they’re working from. If you need them, they’re just a call away.”

Watertown Urban Mission Executive Director, Dawn Cole had this to offer, “We truly appreciate our longstanding partnership with CREG Systems. This generous donation of a much-needed upgrade to our phone system has revolutionized our communications infrastructure, allowing us to be more responsive to our friends and neighbors in need.”

About CREG Systems Corp.

CREG Systems Corp has served Northern NY businesses in all areas of communication, security, cabling and technology since 1973.